FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
Q: How long does shipping take?
A: We typically ship all orders within 1-2 business days. Standard shipping takes 5-7 business days, while expedited shipping arrives in 2-3 business days.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $50. For orders under $50, flat rate shipping is $5.99.
Q: Can I track my order?
A: Absolutely! Once your order ships, you'll receive a tracking number via email that you can use to monitor your package in real-time.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International shipping times vary from 10-21 business days depending on destination.
RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day money-back guarantee on all purchases. Items must be unused and in original condition with all packaging included.
Q: How do I initiate a return?
A: Contact our support team with your order number and reason for return. We'll provide you with a prepaid return shipping label.
Q: When will I receive my refund?
A: Refunds are typically processed within 5-7 business days after we receive your returned item.
Q: What if my item arrives damaged?
A: Please contact us immediately with photos of the damage. We'll send you a replacement or issue a full refund right away.
PRODUCTS & QUALITY
Q: Are your LED Solar Lights waterproof?
A: Yes! All our products have an IP65 waterproof rating, making them fully sealed against rain, snow, and extreme weather conditions.
Q: How long do the solar panels last?
A: Our monocrystalline solar panels are designed to last 25+ years with proper maintenance and typical outdoor exposure.
Q: Can I use these lights in winter?
A: Yes! Our lights operate in temperatures from -20°C to +60°C, making them suitable for year-round use in any climate.
Q: What is the warranty coverage?
A: All products come with a 2-year manufacturer's warranty covering defects in materials and workmanship.
ACCOUNT & ORDERS
Q: How do I create an account?
A: Click "Create Account" during checkout. You can also sign up from the account page to save your information for faster future orders.
Q: Can I modify my order after placing it?
A: If you contact us within 1 hour of placing your order, we may be able to make changes before it ships.
Q: Do you send order updates?
A: Yes! You'll receive email notifications when your order is confirmed, shipped, and delivered.
Q: How do I contact customer support?
A: You can reach our support team via email at support@morphologyshop.com or through our contact form. We respond within 24 hours.